Terms of Use
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Terms of Service – General Terms and Conditions of Sale and Use (GTC)
TERMS OF SERVICE – General Terms and Conditions of Sale and Use (GTC) – Healvia
OVERVIEW
This website is operated by Healvia. Throughout the site, the terms “we,” “us,” and “our” refer to Healvia. Healvia offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your full acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following General Terms and Conditions of Sale and Use (“Terms,” “GTC”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These GTC apply to all users of the site (including browsers, customers, merchants, and content contributors, etc.).
Please read these GTC carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the GTC. We reserve the right to update, change, or replace any part of these GTC by posting updates and/or changes to this page. Your continued use of or access to the website after the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these GTC, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
The material on this site is provided for general information only. We do not warrant the accuracy, completeness, or timeliness of the information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store (including your email address, shipping addresses, and payment methods).
Please also review our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these GTC.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, nor do we warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. Please review carefully the third-party's policies and practices before you engage in any transaction.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "Comments"), whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us without obligation to maintain confidentiality, to pay compensation, or to respond.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these GTC.
You warrant that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You are solely responsible for any comments you make and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the GTC, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Healvia, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Healvia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these GTC or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these GTC is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these GTC, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. You may terminate these GTC at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these GTC, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
These GTC and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these GTC shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These GTC and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with French Law.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the GTC at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these GTC by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these GTC constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the GTC should be sent to us at: support@healvia.fr.
SECTION 21 – RIGHT OF WITHDRAWAL (CANCELLATION/RETURN POLICY)
The Buyer has a period of 30 days from the date of delivery to return the Product for exchange or refund, excluding return shipping costs, which shall remain the Buyer’s responsibility.
To exercise this right, the Buyer must notify their decision by email to support@healvia.fr.
Returns must be made in their original and complete condition (packaging, accessories, instructions) as soon as possible and at the latest 14 days after communication of the withdrawal. Any damage during the return is the responsibility of the Buyer and may prevent the right of withdrawal from being exercised.
If the conditions are met, the Seller shall refund all sums paid, including standard delivery costs, upon receipt of the returned goods or upon presentation of proof of shipment. The refund shall be made using the same means of payment, unless otherwise agreed at no cost to the Buyer.
Legal Exceptions (based on French Consumer Code art. L.221-28): No right of withdrawal applies, in particular, to services fully performed with your prior consent, personalized goods, perishable goods, goods unsealed after delivery for hygiene or health protection reasons, goods inseparably mixed after delivery, digital content not supplied on a tangible medium whose performance has begun with your express agreement and your acknowledgment that you thereby lose your right of withdrawal, etc.
SECTION 22 – DISPUTES / MEDIATION
In the event of a dispute, the Buyer must first contact our Customer Service by email at support@healvia.fr.
In the absence of a solution within two months, the Buyer may refer the matter to the mediation entity SAS CNPM – MÉDIATION – CONSOMMATION: Website: http://cnpm-mediation-consommation.eu Address: 27, avenue de la Libération – 42400 SAINT-CHAMOND.
Failing an amicable agreement, the competent court is that of the defendant's domicile or the place of effective delivery of the Product.
SECTION 23 – LEGAL GUARANTEES (WARRANTIES)
The Products benefit from the legal guarantee of conformity and the guarantee against hidden defects.
Any claim/request for exchange or refund must be made within 30 days following delivery, with products returned in the condition received, complete (accessories, packaging, instructions), and accompanied by the invoice. Return shipping costs may be refunded if the non-conformity is proven.
Legal Guarantee of Conformity (based on French Consumer Code art. L.217-4 et seq.): Valid for 2 years from delivery; choice between repair/replacement (subject to cost conditions, art. L.217-9); presumption that the defect existed for 24 months.
Hidden Defects (Implied Warranty) (based on French Civil Code art. 1641 et seq.): Action must be brought within 2 years from discovery of the defect; possibility of canceling the sale or reducing the price (art. 1644 C. civ.).
The legal guarantee applies independently of any commercial warranty.
SMS COMMUNICATIONS (MARKETING & TRANSACTIONAL)
By agreeing to receive SMS from Healvia during checkout (opt-in) and by initiating a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (order tracking, abandoned cart reminders), marketing offers, and transactional messages (including review requests). Frequency varies. Consent is not a condition of purchase.
To Unsubscribe, reply STOP to any text message received or use the unsubscribe link present in our messages. Other phrasing is not considered a valid means of opting out.
We do not charge for the service, but you remain responsible for any charges incurred by your mobile provider (SMS/Data). For any questions, send HELP to the number that sent the message or contact us at support@healvia.fr.
We may change the phone number or short code used for the service at any time (you will be notified). Messages sent to an old number/code (including STOP/HELP) may not be received, and we will not be liable for honoring them.
To the extent permitted by law, we disclaim all liability for non-receipt, delay, misdirection, or error in the information transmitted via the SMS service and/or actions taken on that basis.
Your right to privacy is important to us. Please consult our Privacy Policy.
HOSTING / SHOPIFY (REMINDER)
Our store is hosted by Shopify Inc. Data is stored on secure servers. Direct payment gateways adhere to the PCI-DSS standard.
For more information: Shopify’s [Terms of Service] and [Privacy Policy].
Contact
Healvia – Customer Service Email: support@healvia.fr