Refund Policy

Excelente. O termo mais comum e preferido nos EUA para "Politique de remboursement et retours" é "Refund and Return Policy" ou, mais sucintamente, "Refund Policy" ou "Return Policy".

Para o seu documento, usaremos "Refund and Return Policy" para abranger ambos os tópicos claramente.

Aqui está a tradução completa usando a terminologia padrão de e-commerce dos EUA:

 

REFUND AND RETURN POLICY – Healvia

 

 

Return Window

 

You have 30 days after receiving your order to request a return or exchange. Unfortunately, after this period, we cannot accept your request.

 

Eligibility Conditions

 

To be eligible for a return, your item must:

  • Be unused and in its original condition;

  • Be returned in its original packaging;

  • Be accompanied by proof of purchase (receipt or confirmation email).

Important: Please do not send your purchase back directly to the manufacturer.

 

Non-Returnable Items

 

Several types of goods are exempt from being returned:

  • Perishable goods (e.g., food, flowers, magazines);

  • Intimate, sanitary, or personal wellness products;

  • Hazardous materials, flammable liquids, or gases.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Sale Items: Only regularly priced items may be refunded. Sale items (or items purchased with a discount) cannot be refunded.

 

Late or Missing Refunds

 

If you haven’t received a refund yet:

  • Check your bank account again;

     

  • Contact your credit card company (it may take some time before your refund is officially posted);

     

  • Contact your bank (there is often some processing time before a refund is posted).

     

If you’ve done all of this and you still have not received your refund, please contact us at support@healvia.fr.

 

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same product, contact us at support@healvia.fr to get return instructions.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (the original payer).

 

Shipping Costs

 

You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the initial shipping cost may be deducted from your refund amount.

Exchange processing times may vary depending on your shipping address.